Customer Care

We are committed to our customer’s protection and privacy. We collect information that is needed to ensure our service meets our customer’s needs and take the correct steps to ensure this information remains private. 

 

What information do we collect?

 

• Name

• Delivery address

• Billing address

• Email 

• Phone number 

• Comments/feedback/order notes

 

Why do we collect it?

 

These details are required to complete orders, contact customers regarding orders or promotions and subscriptions to our mailing list (please click unsubscribe if you do not wish to receive this). Any comments made via our website or social media by our customers is valuable feedback and is used to improve our service. 

 

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Is my information stored?

 

Yes, for a period of time your information will be stored in our database to assist us with website development, marketing and site traffic information. When we no longer require this information, it is destroyed in a safe and responsible manner. We do NOT send data overseas. 

 

We may disclose your information to these services:

• Email newsletter/marketing 

• Website design/development 

• Promotional/Surveys  

 

 

Credit Cards

 

We do not see or store any credit card details. Only you sight these details when making payment via our website.